FAQs

JB Warranties offers Extended Warranty plans for HVAC equipment. We are your trusted partner in protecting your customers' Heating, Ventilation, Air Conditioning Systems.

If you are a licensed Heating and Air Conditioning Contractor in Canada (exception of Quebec), you can register with JB Warranties. Registration is free and there are no monthly fees.

After registering, please allow upto 24 hrs for your account to be setup. You'll receive a welcome email when your account is ready. You can then log in and purchase extended warranties for your residential or commercial customers.

Your Company (business name, address and phone number) and Contact details (primary contact name and email address) are required for registration. Besides these, the following information is also required.

BN Number:
If you have a BN Number, please provide it during registration. BN number is required for tax purposes on claim reimbursements to you.

HVAC Contractor License Number:
If your province requires a Contractor License for installing HVAC equipment, please provide it during registration. We do not sell Extended Warranties directly to residential(homeowners) or commercial(businesses) end users.

Please review the Dealer Service Agreement which lays out the terms and conditions of the extended warranty program. Our website terms and conditions can be found here.

We do not share any of the information provide us with any third-party companies outside of our insurers and service providers. Please review our privacy policy for more information.

Please send us an email to support@jbwarranties.ca or submit the contact form for any of the following updates to an Agreement.

• Homeowner information: updates or corrections to customer name, address or phone number
• Equipment details: updates or to add model and serial numbers or startup (installation) date
• Agreement transfers to a new homeowner
• Cancellation and Refund of any agreement

Once a Warranty is purchased, a printable version of the Warranty Contract (PDF) can be downloaded by clicking on the print button next to the contract. JB Warranties will also email you a copy of the Warranty Contract when requested by Contractor or Homeowner.

Warranties can be purchased using the following payment methods.

Online Credit Card payments with all major credit cards including Visa, Mastercard, American Express, Discover, Diners Club, JCB.

You can also mail-in a check along with a copy of the saved Warranty Registration, to the following address:

JBW Services Canada Corp.
2221 Justin Road #119-PMB 151
Flower Mound, TX 75028
USA

Once your check is received, we will mark your Warranty as paid (with the date on the check considered as the date of purchase) and email you a copy of the Contract.

All payments are processed in Canadian Dollars (CAD).

Agreements can be cancelled anytime during the warranty term prior to their expiration date.

Cancellation Requests can be emailed to support@jbwarranties.ca or sent using our contact form. Please include the Agreement number and customer information such as name and address, in your cancellation request.

If the Agreement is cancelled before the coverage start date, a full refund is issued to the original payment method (credit card or bank account).

If the Agreement is cancelled after the coverage start date, a pro-rated refund is issued for the remaining unused coverage term less any claims paid. The pro-rated refund calculation is provided as part of our response to the cancellation request.

Refunds are credited back to the original payment method (credit card or bank account) used to purchase the Agreement. If the original payment method is inactive or unavailable, we can issue a Check (via postal mail) or an Electronic Payment to a Bank Account that you provide us.

For more information on Cancellations, please refer to the Cancellation Section in the Terms and Conditions of your Extended Warranty Agreement.

We have the following measures in place for security of your information.

All the webpages on jbwarranties.ca (this) website use industry standard Secure Sockets Layer protocol (SSL) to encrypt all information in transit from your computer to our Server.

We DO NOT store any of your payment information including credit card or bank account information on our servers. All the payment related information is securely transmitted to our Payment Processing partner, STRIPE who handles millions of transactions with utmost security and is compliant with PCI DSS.

We do not share any of your information including your customers' (i.e homeowners) information with any third-party companies outside of our insurers and service providers. Please review our privacy policy for more information.

Our Claim Process is entirely online. Once you login, click on the NEW CLAIM button on the Claims tab to file a claim. On the claims form, you can select the Agreement or Customer you wish to file the claim for and provide the repair information and supporting documents.

Claims on an Agreement can be filed as soon as their coverage is active (as shown by the Coverage Start Date on an agreement).

There is a waiting period for all Agreements, which is the time between the date an Agreement is purchased (purchase date) and the date its coverage begins(coverage start date).

The waiting period varies based on the warranty plan purchased and is listed under.

1 Year Plans: 31 days
2 Year Plans: 61 days
5, 10 and 12 Year Plans: 91 days
Parts only Plans: Coverage usually starts the day after the OEM Factory Warranty coverage expires

We require the following documents for processing a claim:

Copy of signed (by homeowner) Service or Repair Ticket that shows the date of the repair performed.

Copy of Distributor's Parts Invoice of any parts that were replaced.

Please refer to item #4 on the Dealer Service Agreement for more information.

Supporting documents can be uploaded when filing claim. You can also email them to our Claims team at claims@jbwarranties.ca or upload them through our Contact form.

Claims will be processed, and a check mailed, if approved, within 30 days of receiving all required documentation. This year our Claims team set a goal to speed up Claims processing as quickly as possible. Currently, the Claims team is mailing Checks WITHIN 14 DAYS of receiving required Claims documents.

Please use the Contact form or email us at support@jbwarranties.ca, if you have any questions about the program or issues with the website.

You can also reach out to your JB Warranties Canada Representative for assistance.

If you do not remember your password, please use the Forgot Password page to reset your password.

Our warranties are tied to the installing contractor and you should contact them directly to schedule service. If for any reason you are unable to reach the installing contractor, please contact our customer service team to discuss your options.

From the start, an industry-leading extended warranty provider, JB Warranties has guaranteed peace of mind for both contractors and their customers by partnering with Dealers Assurance Company (DAC), who underwrites and insures our Extended Warranties. They were acquired in 2014 by iA Financial Group, the largest insurance company in Canada. DAC’s Financial Strength Rating was upgraded from “A-” to “A” in March of 2020. A company with this rating, for example, should have enough money in their reserves to cover paying/reimbursing all their claims, repay all creditors, while remaining fiscally strong and operating like normal. DAC is listed as an Obligor on our Extended Warranties. We also list our third-party administrator, Fortress Extended Warranty Administration (FEWA), which is responsible for claims and actuarial data processing. Contractors and their Customers would direct all inquiries to FEWA if JB Warranties were to suddenly close — we aren’t going anywhere.

JB Warranties is proud to manage the Mitsubishi Mini-split and VRF programs as well as the Samsung and LG Extended warranty programs. If you have a question about any of these programs, please let us know.

The JB Warranties Dealer site is used to manage extended warranties on all unitary equipment, from 1 to 25 tons, both residential and commercial. The OEM warranty websites, powered by JB Warranties, are used when purchasing an extended warranty on the brands of equipment listed above (Mitsubishi, LG, Samsung).

This is a tricky question. The manufacture of the equipment determines the parts coverage for registered equipment. Most manufacturers reduce the parts and compressor factory warranty on residential equipment when it is used in a commercial application. We have plans to cover labour as well as extend the OEM parts warranty up to 10 years.